toys to treasure

FAQs

How do I find out when and where Woo&Blue is popping up?

If you fancy coming to meet us at one of our pop-up events, register your email address on our home page and we will keep you informed of where and when we’re popping up. But don’t worry, we won’t pester you with endless emails. Alternatively details of our pop up events will always be posted on our homepage and our blog. 

 

Where do we deliver?

We will deliver to anywhere within the UK and Ireland, either by Royal Mail 1st class post or on a next day delivery service. We can also send treasures elsewhere in the world; you just need to contact us directly (by emailing hello@wooandblue.com) to find out more.

 

How long will it take my treasures to reach their destination?

Our standard delivery times within the UK are 2 to 3 days (though we can’t guarantee this). If you want to ensure something arrives sooner, we do offer a next day delivery service within the UK. But you must place your order by 3pm on the day of dispatch and someone must be available to sign for it on delivery.

 

What happens if I want to return something?

We want you to be as happy as possible with your purchase, so if it’s faulty or damaged on receipt or it’s simply not right, then so long as it’s returned to us within 7 days of purchase and is unused and in it’s original packaging then we will replace, exchange or refund the item.

 

How can I pay?

You can pay securely through our site using paypal and also by credit/debit card. We currently accept payment in sterling only, though if we get lots of orders from outside of the UK, then we will revisit this.

 

Can you send a gift card with my purchase if it’s for a special occasion?

It would be our pleasure, as we know how lovely it is receiving a handwritten card. Just notify us with the details when making your purchase and we can write a card on your behalf.

 

Can you gift-wrap my purchase?

Unless you state otherwise, most of our online orders will be sent out wrapped in tissue paper and decorated with curling ribbon. And because we want you to enjoy receiving your parcel as much as we love receiving ours we will include a little extra treat in there too.  

 

How can I be sure I’ve chosen the right present for a particular child?

We spend a whole heap of time searching out toys and accessories that little ones will love. Plus with lots of children, godchildren, nieces and nephews between us we’ve got plenty of willing testers to see what children really do want to play with. You can search for toys either by entering a keyword for a toy, or by age or gender. But, please don’t let this restrict you. We know that often boys like playing with toys geared towards little girls and vice versa. That said, if you would like a personal recommendation or just a little extra advice in choosing a gift, then please don’t hesitate to get in touch by emailing us at hello@wooandblue.com We’d be only too happy to help.

 

 

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